The Melting Pot

How to Achieve the Best Net Promoter Score Part II: Meet Tony Pandher

Episode Summary

Tony Pandher, Head of Operations at Macquarie Cloud Services, talks about how they build a gold-class customer service centre. Key takeaways: Why they chose to hire students How they built an amazing culture What they were after: a technology gene and a passion for delighting customers Hiring students on two-year contracts and investing in their growth Creating a knowledge base Launching the Legend program

Episode Notes

Today I’m talking to Tony Pandher, Head of Operations at Macquarie Cloud Services.

This episode is the second and final part of the Macquarie Telecom Group masterclass on what it takes to get your Net Promoter Score to a world-class level and make Fred Reichheld proud.

On today’s podcast:

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